The last time he sat down to look at his life, Max thought things were not shaping up as he had planned. Borrowing from a common method, the 1 to 10 scale, he gave his marriage a 6, his parenting a 8, his career a 4 and his peace of mind, a 3.

Things were changing. Now he was looking at a new promotion as cause for a move to 6. And the recent family holiday was a hit and so add 1 point to the marriage (now 7) and had kept him solid at 8 with parenting (and this with two teens). Max knew the trend was up and this was better than trending down. The one caveat to this was an odd conversation he had with his sister. Max ran through his scores. She launched on having a scoring system. “Relationships are not things. You can’t rate them like you would a movie or a restaurant.” Max disagreed although he could not really argue why measurement was a good thing when she was so insistent that rating was turning the relationship into a thing.

Max spent a lot of time thinking about her last question, “How can you measure what is beyond measurement?”

Max wondered, “How can I know how I am doing if I don’t have a way to measure it?”

 

A leader charged into a meeting, a touch late and with usual impatience. The purpose was a discussion of collaboration. An article had been distributed. Individual team members had done their assigned task of identifying moments where collaboration was possible. For the numbers driven there were estimates of savings, projections of increased productivity and simplification of processes and increased alignment. The HR and training group understood what would be needed to shift to get people on board with the new ways of doing things. So it was with Marketing, Sales, Operations and IT. As the meeting began the leader responded with world class eye rolls. The next participant talked and watched the leader’s hands constantly fidgeting.  The next saw little of the leader’s eyes as they were drawn more to their phone than to the meeting. Suggestions were met with sighs and head shaking.The presenters were regularly interrupted. Suggestions were called stupid or “off the mark.” The meeting was tense and there were no clear outcomes.

Months later when the leader was fired it was because there was much in the business that they did not know. The board wondered how a leader could be so out of touch.

That was not a question that those who work in the company’s leadership would ever have to ask.

 

In working with individuals and groups, there often surfaces a concern about it. It may be a person, a group, a market trend or something else. It may be one’s background, one’s education, one’s training or skills. It may be something completely different else. What is key is that it becomes an organizing principle for explaining what there is no other explanation for and it is thus the platform or organizing principle. Generative versions of this include things like school spirit, cultural pride or even love in the face of the complexity and challenges of human nature. The destructive versions include racism, re-activity and adherence to business models or social bias that break rather than build capacity.

Identifying your it can make your development and/or the development of your organization a livelier possibility.

I find three questions useful for finding your it.

First, what are the most frequent phrases you use in describing your self, or in the case of an organization, what you do?

Second, when do these phrases come up? What is the context? What are your trying to accomplish when you use them? What problems are you trying to solve using it?

Finally, who else is involved in it? Often these patterns and assumptions distinguish us form “the other(s),” so we should think about who is in and who is out when we are operating out of our it.

An interesting collection of some scientific its is  What Scientific Concept Would Improve Everyone’s Cognitive Toolkit?  

Its a fascinating why to think through some its that are also good ways to trigger your continued cognitive development.

What is it? a question worth asking.

 

Got an email from a MBA student in Shanghai about Building Sustaining Relationships. She  has been recommending to friends in her leadership class.  I am glad to know it travels across cultural boundaries.

 

Nobel Laureate Daniel Kahneman’s new book, Thinking Fast and Slow, does what a really worthwhile book should do. It gives us a way think differently and better. Differently in that we are prone as Kahneman argues to think in ways that make for less than optimal to just flat out bad decisions. Better in that he gives clear guidance about what works and what doesn’t. His Guardian’s article, How cognitive illusions blind to us reason is a good introduction to his overall project of helping all of us – individually and collectively – make better decisions. Interesting and useful reading for any of us who are want to be better decision makers.

 

 

 

 

I have been asked to give a talk to a group of young leaders in a school setting. The core of these students have been through ropes courses, pep talks, group exercises and lectures all focusing on the theme of leadership.

I have been thinking about the how of things, what can one do to make a difference as a leader and for that matter a citizen and a human being.

I go back to this talk given by John Wooden on Success

Very old school, still a great talk.

 

 

 

I am grateful to working with a new research area.  Through interviews, surveys and some focused group work I am identifying how people do three things that lead to renewal. Based on the work I outlined in an article a couple years back, I am gathering insights about the how of personal and organizational sustainability.

If you are interested in participating please contact me at swl -at- lawler.org

 

Most of us remember some particular day. It may have included grogginess or alertness. We may have been in a huge lecture hall, in a conversation around a table or in a dorm room or we may simply have been reading a book; assigned or not. And on that day, some concept connected so completely and so clearly that it became part of our intellectual hardware forever. Continue reading »

 

Reading a interview with David Tracy where he credits Derrida with turning our gaze to the Other. In the past few weeks a tornado has struck the community where we do our work as St Stephen’s and The Vine, a beloved parishioner has died and some sad outcomes have occurred for a friend whose business continues to struggle to survive. So many have responded to the “others” in these various moments of sorrow, grief and devastation. In describing how people have responded to their difficult situation, some have used the word – compassion.

So I found myself re-reading the Dalai Lama’s “Compassion:A religion for all”

Whether it is as a business, a community, a church or a family, the application of his sense of compassion is powerful:

“Rather, genuine compassion is based on the rationale that just as I do, others also have this innate desire to be happy and overcome suffering; just as I do, they have the natural right to fulfil this fundamental aspiration. Based on that recognition of this fundamental equality and commonality, one develops a sense of affinity and closeness, and based on that, one will generate love and compassion. That is genuine compassion.”

The difference one feels when encountering an “other” who in their whole attitude toward and treatment of us as an other is compassionate is palpable and lends itself to a respectful and authentic connection.

I am spending some time today working on a customer satisfaction project.

Does anyone know of a firm or organization that has as its primary customer service commitment, compassion?

 

Having just returned from a business trip to Germany I was again struck by how common it is for people in other parts of the world to speak multiple languages. As someone who is still working on the clear and effective use of English, it is a touch overwhelming and at times embarrassing to be in a meeting where everyone else has to step into what be their second or third language to communicate with me while I cannot take even a baby step in their direction.

That certain cultures support this and others do not is clear. Languages other than English are most often not required and in the continued slashing of funding for education, there are fewer options for students in the US who want to be able to function as global citizens. The limits on personal and organizational opportunities are growing.

I thought again about the work of Ferdinand Tönnies who coined the terms Gemeinschaft and Gesellschaft. The first, Gemeinschaft can be thought of as community and describes an orientation to the larger whole. The second, Gesellschaft, describes an orientation where the individual’s self interest is central and the larger whole is secondary. Culture’s whether of country’s, corporations, communities or families end up somewhere on the continuum of these two.

As political changes in the Middle East, responses to the devastation in Japan and various social media tools indicate collaboration has become an additional language for those who will influence and lead in our coming years.

It is fascinating and inspiring both to see this trend develop. My guess is that we have just begun to discover the ways in which this will change what is possible for those who develop this “language” and what will be lost to those who do not.

© 2012 Suffusion theme by Sayontan Sinha